Help & Support

How can we help?

Find answers to common questions below, or get in touch with us directly. We aim to respond within 2 business days.

How do I delete my account?

Open the app, go to Settings → Danger → Delete Account. You'll be asked to confirm your password and tick a confirmation box. Your data will be permanently removed within 30 days. This action cannot be undone.

How do I cancel my Summova Premium subscription?

Open iOS Settings → [Your Name] → Subscriptions → Summova and tap Cancel Subscription. You'll keep access until the end of the current billing period. Deleting the app does not cancel your subscription.

My purchase isn't showing — how do I restore it?

Go to Settings → Premium → Summova Pro and tap Restore Purchase. Make sure you're signed in with the Apple ID you used to purchase. If the issue persists, contact us.

GPS isn't tracking accurately — what can I do?

Ensure Location access is set to Always in iOS Settings → Privacy → Location Services → Summova. Start recording outdoors away from tall buildings. GPS accuracy can be reduced by heavy tree cover and narrow valleys.

How does peak detection work?

Summova automatically logs a peak when your recorded GPS track passes within a defined radius of a known summit. The peak appears in your profile within seconds of saving the activity. Note: GPS drift may occasionally trigger or miss a detection.

I want a copy of my data. How do I request it?

You have the right to a copy of your personal data under UK GDPR. Email us at help.summova@gmail.com with the subject "Data Access Request" and we'll respond within one calendar month.

Still need help?

Send us an email and we'll get back to you as soon as possible. For urgent account or billing issues, please include your registered email address.